This is a comprehensive supply chain offering to small medium and large organisations that include assistance with defining requirements, sourcing available and appropriate supplies, procurement at best prices and deliveries.
Clients making use of this service have access to an external fully fledged procurement service at Passionate Tools at no extra cost plus buying at competitive prices. Passionate Tools in effect take over the client non core operational function allowing our clients to focus on their core business
Passionate Tools do not promote one particular brand of products and the needs of it clients have preference in the procurement process
To be competitive in this market, Passionate Tools obtained an import and export license and established preference agency and supply agreement with major suppliers/importers and manufacturers in the areas listed below
Provision is made for the service and repair of power tools, vibrating pokers, sub-pumps and drive units, generator and generator welders, plate compactors, tamping rammers, compressors, compacting rollers, lawnmowers, weed eaters, bush cutters, inverter welders, power floats etc
For this purpose Passionate Tools has established a fully equipped workshop with highly trained and motivated technicians resulting in Passionate Tools becoming the sole and preferred service provider for most of our clients
Local delivery and pick-up services is done by our marketing team and cross border delivery by contracted service providers
Passionate Tools has been rated a Level four Contributor with a 100% procurement recognition level Certificate No BMV 807/651/08
Passionate Tools subscribes to the principle of broad based BEE and is in the process of defining and implementing its policy at the following three levels:
a) Direct empowerment through ownership and control of the enterprise and assets,
b) Human resource development and employment equity, and
c) Indirect empowerment through preferential procurement and enterprise development
Passionate Tools is committed to build a health, safety and environmental awareness culture among all its employees and accept its role and responsibility (both legal and moral) with regards to the provision of a safe and healthy working environment.
Passionate Tools has committed itself to provide the necessary means and training to equip each employee to safely implement each task expected of him, with the following expected from each employee:
Passionate Tools quality control system reflects its commitment to ensure and maintain standards of excellence in workmanship and material and comply to the requirements of the Machinery and Occupational Safety (Act no 6 of 1983) as well as the Occupational Health and Safety Act (Act No 85 Of 1993) in terms of its in-house operations but as important also to the requirements of the SHE policies of its clients.
Guarantee on Goods and Services
Guarantees offered by OEM's and suppliers of goods and services sold by Passionate Tools are honoured and administered through a register maintained in-house.
Services and repairs done by Passionate Tools are guaranteed for a period of 3 months
Power tools and engine driven equipment
COD customers will be required to pay a strip and quote fee of R145 & R290 on all items handed in for repair. This fee will be deducted from the final invoice
A formal quote will be provided on all items handed in for repair
All repair work is guaranteed for a period of 3 months from date of invoice (excl. miss use and abuse)
Poker and Sub-pumps
A standard fee of R480 and R580 is charged for the repair of pokers and sub-pumps
The standard fee exclude the replacement of the Vibrating Tube, Vibrating shaft, Hose connector, Spade shaft coupling, Outer hose, Flex shaft
By signing the Passionate Tools Collection Note, permission is given for repair of pokers and sub-pumps at the standard fee
Pokers and sub-pumps requiring any of the excluded parts will be quoted and repaired on approval by the client
All items repaired and not collected within three months from the date of the invoice will be sold to defray cost
All items awaiting client approval, for which approval has not been received within three months from date of the quote, will be disposed off
All repair work on pokers and sub-pumps is guaranteed for a period of 1 month from date of invoice (excl. miss use and abuse)